Integrate 2010

From Working Software and Stable Infrastructure to Sustained Operations and Quality Service Delivery
From Software Development and Operations to Systems Engineering
From "Build and then Manage" to "Build to Manage"

Build to Manage: A Case for Integrating ITIL and Software Development Lifecycle

Is the successful implementation of ITIL® processes enough to ensure effective and efficient IT operations? The answer is NO. ITIL® processes alone cannot guarantee the success of an IT Service Management program; IT Services have to be designed to be manageable in the first place. For example, the goal of the Incident Management discipline in ITIL® is to restore service quickly. This goal cannot be achieved just by putting in place good incident management processes. Good Error Handling and Logging by an IT Service is absolutely critical to the success of any incident management process. ITIL® V3 Service Design book provides much needed guidance on designing IT Services that are operable and supportable. This presentation discusses several ITIL® derived Deliverables and Activities that, if addressed as part of the Software Development process, will ensure a seamless Service Transition as well as smooth Operation throughout the life of the Service.

BrightTalk Session delivered on May 27, 2010

A BrightTALK Channel

Integrate 2010

Conference Program is now ONLINE
Complete Conference Program Guide is available at:
http://www.itsmfusa.org//files/u123/Integrate_2010_Program_Guide.pdf
Register at http://itsmfusa.org/greater-cleveland-lig-integrate-2010-attendee